gogobd Privacy Policy

1. Information We Collect

gogobd collects personal data from players in Bangladesh through several channels: directly from you when you register an account, make a deposit or withdrawal, contact our support team, or participate in a promotion; automatically through your use of the platform via cookies, device identifiers, and server logs; and occasionally from trusted third-party sources such as payment processors and identity verification providers when required by our Know Your Customer (KYC) obligations.

1.1 Account Registration Data

When you create a gogobd account, we collect the following information:

• Full legal name;
• Date of birth (to verify the 18+ age requirement);
• Email address;
• Mobile phone number;
• Residential address including district and division (e.g., Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh);
• Preferred currency (Bangladeshi Taka, ৳ BDT);
• Username and encrypted password.

1.2 Identity Verification (KYC) Data

To comply with our anti-money laundering (AML) obligations and to verify your age, we may request copies of one or more of the following documents:

• National Identity Card (NID);
• Passport;
• Driving licence;
• Proof of address (utility bill, bank statement);
• Proof of payment method ownership (screenshot of bKash, Nagad, or Rocket account).

These documents are processed securely and retained only for as long as required by our legal obligations. They are not used for any purpose beyond identity verification and fraud prevention.

1.3 Financial Transaction Data

When you make a deposit or request a withdrawal, gogobd records the transaction amount in BDT, the payment method used (bKash, Nagad, Rocket, Upay, bank transfer, Visa, Mastercard), the transaction timestamp in Bangladesh Standard Time (BST, UTC+6), and a reference number issued by the payment provider. gogobd does not store full payment card numbers or mobile banking PINs — these are handled directly by the respective payment providers under their own security protocols.

1.4 Platform Usage Data

gogobd automatically collects technical and behavioural data as you use the platform. This includes your IP address, browser type and version, device type and operating system, pages visited and time spent on each page, games played, bet amounts and outcomes, and session duration. This data is used to improve platform performance, detect fraud, and personalise your experience.

2. How We Use Your Data

gogobd uses the personal data we collect for specific, clearly defined purposes. We do not use your data in ways that are incompatible with the purpose for which it was originally collected without first obtaining your explicit consent.

gogobd will never use your personal data to make fully automated decisions that produce significant legal effects on your account without human oversight. Where automated systems flag an account for review (for example, in connection with fraud detection or responsible gaming alerts), a member of our team will review the case before any action is taken.

3. Legal Basis for Processing

gogobd processes personal data only where we have a valid legal basis to do so. The four legal bases we rely on are:

• Contract Performance: Processing is necessary to provide you with the services you have requested when registering a gogobd account — including account management, payment processing, and game access.
• Legal Obligation: Processing is required to comply with applicable laws, including anti-money laundering regulations, age verification requirements, and regulatory reporting obligations.
• Legitimate Interest: Processing serves gogobd's legitimate business interests — such as fraud prevention, platform security, and product analytics — provided those interests are not overridden by your privacy rights. We conduct a balancing test before relying on this basis.
• Consent: For optional activities such as receiving marketing communications or participating in personalised promotions, we will ask for your explicit consent. You may withdraw consent at any time by contacting us at [email protected] or by updating your account notification preferences.

4. Cookies and Tracking Technologies

gogobd uses cookies and similar technologies (such as web beacons and local storage) on its platform to ensure the site functions correctly, to remember your preferences, to measure usage, and to support fraud prevention systems. A cookie is a small text file placed on your device when you visit a website.

4.1 Types of Cookies We Use

• Strictly Necessary Cookies: These cookies are essential for the platform to function. They manage your login session, maintain your account state between pages, and support security features. These cookies cannot be disabled without breaking core platform functionality.
• Performance and Analytics Cookies: These cookies collect anonymised data about how players use the platform — which pages are visited most frequently, where errors occur, and how users navigate between sections. This data helps gogobd improve the platform experience for all Bangladesh players.
• Functional Cookies: These cookies remember your preferences, such as your selected language, display settings, and last visited game category, so that you do not need to re-enter them each session.
• Fraud Prevention Cookies: These cookies are used by our fraud detection and responsible gaming systems to identify unusual patterns of behaviour that may indicate account compromise or problem gambling activity.

You may adjust cookie preferences through your browser settings. Note that disabling strictly necessary cookies will prevent you from logging in and using key platform features. Disabling analytics or functional cookies will not affect your ability to play but may reduce the personalisation of your experience.

5. Data Sharing and Third Parties

gogobd does not sell your personal data to third parties. We may share your data with carefully selected service providers who assist us in operating the platform, subject to strict contractual data protection obligations. The categories of third parties with whom we may share data are:

• Payment Processors: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, Visa, and Mastercard — to process deposits and withdrawals in BDT. These providers receive only the transaction data necessary to complete the payment.
• Identity Verification Providers: Third-party KYC service providers who verify the authenticity of identity documents submitted by players as part of our age verification and AML compliance programme.
• Game Software Providers: Casino and sports betting software studios (such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi) who power games on the gogobd platform. These providers may receive anonymised player session data for the purpose of game performance monitoring and fairness auditing.
• Fraud Prevention and Security Services: Third-party providers who assist gogobd in detecting and preventing fraudulent activity, including bot detection, device fingerprinting, and IP reputation analysis.
• Legal and Regulatory Authorities: gogobd may be required by law to disclose player data to relevant governmental or regulatory bodies in connection with an investigation, court order, or legal obligation. We will only disclose the minimum data necessary to satisfy such requirements.

6. Data Retention and Storage

gogobd retains your personal data for as long as your account remains active and for a defined period thereafter, as required by our legal and regulatory obligations. The table below summarises our standard retention periods by data category.

At the end of the applicable retention period, gogobd will securely delete or irreversibly anonymise your personal data in accordance with our internal data lifecycle procedures. Anonymised or aggregated data (from which you cannot be identified) may be retained indefinitely for statistical and platform analysis purposes.

7. Your Privacy Rights

As a player on the gogobd platform, you have the following rights in relation to your personal data. To exercise any of these rights, please contact us at [email protected] with the subject line "Privacy Rights Request". We will respond within 30 calendar days of receiving your request.

• Right of Access: You have the right to request a copy of the personal data gogobd holds about you, along with information about how it is being used and with whom it has been shared.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or update it without undue delay.
• Right to Erasure: You may request that gogobd delete your personal data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn consent, or where you object to processing based on legitimate interest. This right is subject to our legal retention obligations — we may not be able to delete all data if retention is required by law.
• Right to Restrict Processing: In certain circumstances, you may request that gogobd temporarily restrict the processing of your personal data — for example, while we investigate a rectification request or an objection.
• Right to Data Portability: Where processing is based on your consent or on contract performance, you have the right to receive your personal data in a structured, commonly used, machine-readable format and to have it transmitted to another service provider where technically feasible.
• Right to Object: You have the right to object at any time to processing of your personal data that is based on gogobd's legitimate interest, including profiling for responsible gaming monitoring purposes. We will cease processing unless we can demonstrate compelling legitimate grounds that override your interests.
• Right to Withdraw Consent: Where processing is based on your consent (for example, for marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing that occurred before withdrawal.

8. Contact and Data Enquiries

If you have any questions about this Privacy Policy, wish to exercise any of your privacy rights, or have a concern about the way gogobd handles your personal data, please contact our support team using the details below. All privacy-related enquiries are treated with priority and handled in strict confidence.

• Email: [email protected] (plain text — not a clickable link)
• Subject Line for Privacy Requests: "Privacy Rights Request" or "Data Enquiry"
• Live Chat: Available 24/7 directly within the gogobd platform
• Response Time: We aim to acknowledge all privacy enquiries within 48 hours and provide a full response within 30 calendar days.
• Languages: Privacy enquiries may be submitted in English or Bengali; responses will be provided in English.

gogobd takes all data protection complaints seriously. If you are not satisfied with our response to a privacy rights request, you have the right to escalate your complaint to the relevant data protection authority or seek independent legal advice.