gogobd Responsible Gaming

1. 18+ Age Restriction Policy

gogobd operates a strict minimum age policy. All players must be aged 18 years or older to register an account, make a deposit, or participate in any betting or casino activity on the gogobd platform. This requirement applies to all players in Bangladesh without exception, regardless of the game type, bet size, or promotional context.

During the account registration process, every player is required to declare that they are 18 or above. gogobd reserves the right to request identity verification documents at any stage — including National Identity Cards (NID), passports, or driving licences — to confirm a player's age and identity. Accounts where the registered player is found to be underage will be permanently closed and any balance will be forfeited in accordance with our Terms and Conditions.

gogobd uses automated age verification checks as part of its KYC (Know Your Customer) process. Players who do not pass automated verification will be required to submit supporting documentation before their account is fully activated. No withdrawals will be processed for an account that has not completed age and identity verification.

2. Recognising Problem Gambling

Problem gambling can affect anyone, regardless of income, background, or experience level. The key difference between recreational gambling and problem gambling is control. Recreational gambling is a form of entertainment with a set budget and time limit. Problem gambling is characterised by an inability to stop, even when it causes financial, emotional, or social harm.

gogobd encourages all Bangladesh players to periodically reflect on their gambling habits. The following signs may indicate that gambling has moved beyond entertainment:

• Spending more money on gambling than you originally intended;
• Chasing losses — continuing to bet in order to recover money already lost;
• Borrowing money or selling possessions to fund gambling;
• Feeling irritable, anxious, or restless when not gambling;
• Lying to family or friends about the amount of time or money spent gambling;
• Gambling interfering with work, study, or family responsibilities;
• Using gambling as a way to escape stress, depression, or difficult life events;
• Failed attempts to reduce or stop gambling altogether.

If any of the above descriptions feel familiar, we encourage you to take a break using gogobd's time-out or self-exclusion tools described below, and to seek support from a trusted friend, family member, or professional counselling service.

Self-Assessment Checklist

Honest answers to the following questions can help you evaluate your relationship with gambling. If you answer "yes" to two or more of these, consider reaching out for support.

3. Responsible Gaming Tools

gogobd provides a comprehensive suite of player protection tools, all of which are accessible directly from your account settings dashboard. These tools are designed to give you full control over your gambling activity without requiring any interaction with our support team, though support is always available if you prefer to speak with someone.

All responsible gaming controls on gogobd operate on the principle of immediate restriction, delayed relaxation. This means that any measure that restricts your activity (for example, lowering a deposit limit or activating a time-out) takes effect immediately. Any measure that relaxes a restriction (for example, increasing a deposit limit or ending a time-out) is subject to a mandatory waiting period to protect against impulsive decisions made during a gambling session.

4. Deposit and Loss Limits

One of the most effective tools for keeping gambling within a healthy budget is setting a deposit or loss limit before you begin playing. gogobd allows all registered players to define their own limits across three time horizons:

• Daily Deposit Limit: The maximum amount in Bangladeshi Taka (৳ BDT) you can deposit to your gogobd account within any single calendar day (midnight to midnight, Bangladesh Standard Time).
• Weekly Deposit Limit: The maximum cumulative deposit across any rolling seven-day period.
• Monthly Deposit Limit: The maximum cumulative deposit across any rolling thirty-day period.

In addition to deposit caps, gogobd also offers a Net Loss Limit — a cap on how much you are willing to lose over a defined period, regardless of how many transactions are involved. When your net loss for the period reaches your defined threshold, your account will be automatically restricted from placing further bets until the limit period resets.

How Limit Changes Work

• Reducing a limit: Takes effect immediately. If you reduce your daily deposit limit from ৳5,000 to ৳2,000, the new limit applies from the moment you save the change.
• Increasing a limit: Subject to a mandatory 24-hour review period. The increased limit will not take effect until 24 hours after the change request is submitted. This cooling-off window is designed to prevent impulsive limit increases during an active gaming session.
• Removing a limit entirely: Also subject to the 24-hour review period and requires confirmation via your registered email address.

5. Time-Out and Cool-Off Features

If you feel that you need a short break from gambling but do not want to commit to a long-term self-exclusion, gogobd's time-out feature is the right tool. A time-out temporarily suspends your ability to log in to your account and place bets for a fixed period that you select in advance.

Available time-out durations on gogobd are:

• 24-Hour Time-Out: A one-day pause, effective immediately upon activation.
• 7-Day Time-Out: A one-week pause, suitable for a short cooling-off period after a losing streak or a period of excessive play.
• 30-Day Time-Out: A one-month pause, recommended for players who recognise a pattern of problematic behaviour and want time to reassess without permanently closing their account.

During an active time-out, gogobd will not send you any promotional emails, bonus notifications, or marketing messages. Your account balance is preserved and any pending withdrawal requests will continue to be processed normally. When the time-out expires, your account will be automatically reactivated — no action is required on your part.

Session Duration Reminders

Separate from the time-out feature, gogobd's session reminder system allows you to set a custom alert that appears on screen after you have been actively logged in for a defined period. Options typically range from 30 minutes to 3 hours. The reminder does not force a log-out but provides a clear, visible prompt for you to step away, take a break, and return to the platform with a clear head.

6. Self-Exclusion Programme

Self-exclusion is the most significant player protection tool available on gogobd. It is designed for players who believe that they have, or are developing, a gambling problem and who want to prevent themselves from accessing the platform for an extended period.

gogobd offers the following self-exclusion periods:

• 6-Month Self-Exclusion: Your account is suspended for six months. You cannot log in, deposit, or place bets during this period.
• 1-Year Self-Exclusion: A twelve-month full account suspension with all marketing communications halted immediately.
• Permanent Self-Exclusion: Your account is permanently closed. This decision is irreversible. A permanently self-excluded player may not re-register on the gogobd platform under any email address or identity.

To activate self-exclusion, navigate to Account Settings → Responsible Gaming → Self-Exclusion, or contact our support team via live chat at any time. Self-exclusion requests submitted via live chat are processed within one hour, and confirmation is sent to your registered email address.

What Happens to Your Balance

If you self-exclude while holding a positive account balance, gogobd will process a full withdrawal of your available balance to your nominated payment method (bKash, Nagad, Rocket, or bank account) within 3–5 business days. Any active bonus funds will be forfeited in accordance with our bonus terms. You will receive a withdrawal confirmation email once the process is complete.

How to Request Self-Exclusion

• 1 Log in to your gogobd account or contact support via live chat if you cannot access your account.
• 2 Navigate to Account Settings → Responsible Gaming → Self-Exclusion.
• 3 Select your preferred exclusion period: 6 months, 1 year, or permanent.
• 4 Confirm your selection. You will be asked to re-enter your password and check a confirmation box acknowledging the terms of the exclusion.
• 5 Receive confirmation via email. Your account will be suspended immediately and all marketing communications will stop.

7. Protecting Minors

gogobd takes the protection of minors extremely seriously. Our platform is strictly for adults aged 18 and above. We implement multiple layers of technical and procedural safeguards to prevent underage access, including age declaration at registration, automated date-of-birth verification, and KYC document checks prior to first withdrawal.

We strongly encourage parents and guardians in Bangladesh who share devices or internet connections with individuals under 18 to take the following precautions:

• Never share your gogobd username, password, or device unlock codes with minors;
• Use device-level parental control software to restrict access to gambling-related websites;
• Set up separate user profiles on shared computers or mobile devices;
• Log out of your gogobd account after every session on a shared device;
• Enable two-factor authentication (2FA) on your gogobd account so that even if a minor obtains your password, they cannot complete the login process without your registered mobile number.

If you suspect that a minor has accessed a gogobd account, please contact our support team immediately at [email protected]. gogobd will investigate the case promptly and, if confirmed, close the account and refund any deposits made during the period of underage access in accordance with applicable policies.

8. Getting Help and Support

If you are concerned about your gambling behaviour — or that of someone you know — gogobd urges you to reach out for help. Acknowledging a problem and seeking assistance is a sign of strength, not weakness. Our support team is trained to handle responsible gaming concerns with full confidentiality, sensitivity, and professionalism.

You can contact gogobd's responsible gaming support through the following channels:

• Live Chat: Available 24/7 directly within the gogobd platform. Type "Responsible Gaming" at the start of your message and you will be connected to a specialist team member.
• Email: [email protected] — use the subject line "Responsible Gaming Request" for priority handling. We aim to respond within 24 hours.
• In-App Settings: All self-service tools (limits, time-outs, self-exclusion) are accessible directly through your account settings dashboard without needing to contact the team.

Remember: gambling is designed to be enjoyable entertainment, and for the vast majority of players it remains exactly that. gogobd's responsible gaming programme exists to ensure it stays that way — and to provide a clear, supportive path for anyone who needs to step back. We are proud of our commitment to player welfare and continuously invest in improving the tools and support available to Bangladesh players.